Terms of Service

Gleaneum is run from Victoria, Australia. In these terms, “we” means Gleaneum and “you” means the person using the account.

Write to support@gleaneum.com about anything in these terms.

You must be 13 or older. If you are under 18, you need a parent’s or guardian’s permission to use Gleaneum, and theirs for any purchase.

We ask for your date of birth when you make an account, or the first time you sign in with Google or Apple. An account that belongs to someone under 13 is deleted with everything in it.

A new account that holds nothing is deleted after 30 days if its email address is never confirmed, or if that question is never answered.

• Give a real email address and keep your password to yourself. Two-step sign-in in Settings adds a second lock.
• An account is for one person. Do not share it or sell it.
• Tell us at support@gleaneum.com if you think someone else has used your account.

What you upload, write or paste stays yours. You give us permission to store it, copy it and process it, including with the providers the Privacy Policy lists, only to run the service for you.

That permission ends when you delete the content or your account. The Privacy Policy lists the few records that stay for a set time afterwards.

Your content is private: other people cannot see it. The one exception is a profile photo, which anyone who has its address can open.

Only upload material you have the right to use, such as your own notes, course files from your teacher, or books and papers you may use for your own study.

If you upload a recording, or a file with other people’s personal details in it, make sure you are allowed to.

Flashcards, quizzes, notes, tutor answers and the rest are written by AI from your sources. They can be wrong or incomplete, so check anything that matters against the source.

They are study help. They are not medical, legal, financial or other professional advice, and they do not replace your teacher.

The tutor is an AI and never a person. The voices that read aloud are made by a computer. A picture in a slide deck is a figure from your source, an archive photograph from Wikimedia Commons or, for adults only, a picture drawn by AI.

You may use what the app makes for you for your own study, and download it. We do not use your material to train AI models.

If a tutor answer looks harmful or wrong, report it from the answer itself. For anything else the app made, write to support@gleaneum.com.

Gleaneum is for learning. Follow your school’s or exam board’s rules on AI, and do not hand in work it wrote as your own where those rules forbid it.

• Upload anything illegal, or anything that harms, harasses or sexualises another person.
• Upload or ask for sexual material involving anyone under 18, or material that promotes terrorism or extreme violence.
• Upload material that breaks someone else’s copyright or privacy.
• Try to reach another person’s account or data, or get around the limits of your plan.
• Attack the service, overload it, scrape it or copy it, or try to make the AI reveal its instructions.
• Use the service to make spam, malware or content meant to deceive people.

If you do, we may remove the content and suspend or close the account. We tell you why unless the law stops us, and you can answer by email.

Anyone can report illegal content in Gleaneum to support@gleaneum.com. We read every report.

The Free plan costs nothing. Plus and Pro are paid subscriptions, billed monthly or yearly at the price shown before you pay. Every price includes tax.

Plus, Pro and credit packs are not on sale yet. They open first in Australia, New Zealand, the United States and Canada.

• A subscription renews by itself until you cancel. Cancel any time in Settings, and your plan stays active until the end of the period you paid for.
• After that the account is on the Free plan. Nothing you made is deleted.
• A move from Plus to Pro, or from monthly to yearly on the same plan, starts at once, unless it goes from yearly to monthly.
• Before you confirm such a move we show the amount, after taking off the unused part of what you already paid. A move to yearly starts a new yearly period that day.
• A move from Pro to Plus, or any move from yearly to monthly, starts at your next renewal.
• You can pause a monthly plan for 1 to 3 months. The pause starts when your paid period ends, and the account is on Free until the plan resumes and charges again by itself.
• When you start to cancel, we may offer a pause, a lower plan, 50% off your next 2 invoices, or bonus credits. An account can take a discount or bonus credits once.
• If a renewal payment fails, we tell you in the app and by email and try again. If it keeps failing, the plan ends.
• If you dispute a plan payment with your bank, the plan stops renewing and ends with the period you paid for.
• You pay in the currency of your first purchase, and later purchases use the same one.
• Prices can change. We email you at least 30 days before a new price applies to you, and it starts at your next renewal.

Each plan has limits, such as how many spaces, sources and tutor questions it includes. Settings shows yours under Plan and billing.

The tutor, answer checks, read-aloud and deck pictures also share a monthly fair-use allowance, which is larger on each higher plan. Very heavy use can pause the tutor and answer checks until the next month. Read-aloud then uses your device’s own voice, and new decks are written without added pictures.

• Credits pay for generating study materials. The app shows the cost before you generate anything. A goal writes its lessons as you study, up to the limit shown when you create it.
• Each plan includes credits every month. Free plan credits end with the month.
• On Plus and Pro, unused credits carry over for one month, up to one month’s allowance. Included credits end when the plan ends.
• Bonus credits offered when you start to cancel last 60 days.
• Credit packs can be bought on Plus and Pro. Their credits last while your account exists and are used after your monthly credits.
• Credits have no cash value and cannot be moved to another account.
• If a pack is refunded in full or its payment is disputed, its credits are removed, and they come back if the dispute is decided in your favour. If you had already used them, your balance can go below zero until later credits cover it.

We do not refund part of a period you have started, or credits you have bought, unless the law gives you that right.

If you are charged twice for the same plan by mistake, we refund the second charge.

If the law where you live lets you withdraw from a purchase, write to support@gleaneum.com within that time and we honour it.

A credit pack is different in one way: checkout asks you to agree to get the credits at once, and where the law allows, that ends the right to withdraw from the pack.

Nothing in these terms takes away your rights as a consumer.

You can delete your account in Settings, under Security. If you have a plan that renews, cancel it first. Any paid days and any credits left end with the account.

You can download a copy of your data there before you delete it.

We may suspend or close an account that breaks these terms, telling you why where we can. If we close the whole service, we give you at least 30 days to download your data and refund the unused part of any plan you paid for.

We keep improving the app, so features change. We may also change it to keep it secure, to follow the law, or because a provider we rely on changes.

If a change takes away something you pay for, we tell you by email first. You can then cancel, and we refund the unused part of the period you paid for.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies those guarantees, or any other right the law of your country gives you as a consumer.

We run the service with proper care and skill, but we cannot promise it is always available or that everything the AI writes is right. Keep your own copy of anything you cannot lose.

Where the law lets us limit our responsibility, two limits apply. We are not responsible for losses that we could not foresee. And our total responsibility to you is limited to what you paid us in the 12 months before the claim, or 100 Australian dollars if that is more.

None of this limits our responsibility for death or injury caused by our negligence, for fraud, or for anything else the law does not let us limit.

We may change these terms when the service, the law or our providers change. The date at the top shows when the text last changed.

For a change that matters, we email you at least 30 days before it applies and ask you to accept the new terms in the app.

If you do not accept them, write to support@gleaneum.com. We close your account and refund the unused part of any period you paid for.

These terms are governed by the laws of Victoria, Australia. Either of us may bring a dispute in the courts of Victoria.

If you are a consumer, you may also use the Victorian Civil and Administrative Tribunal, or the courts of the place where you live. You keep the consumer protections of your own country.

If you think material in Gleaneum breaks your copyright, write to support@gleaneum.com. Tell us what the work is, where you found it and how to reach you.

We look into every complaint, remove material that breaks the law, and close the accounts of people who keep doing it.

Gleaneum, Victoria, Australia. Email support@gleaneum.com.